Operations Manager

Company Overview:

INSCAPERS is a globally expanding digital marketing brand founded in London, now establishing strategic operations in the United States. As we scale into the U.S. market with our San Francisco hub, we are committed to building a company culture that prioritizes operational excellence, cross-functional coordination, and growth-driven systems. Our clients expect precision, speed, and results—and we need a strong operations leader to ensure we deliver.

Job Summary:

We are seeking a high-performing Operations Manager to architect and oversee the full operational framework of our U.S. office. This is a pivotal role requiring both strategic oversight and hands-on execution. You will be responsible for building systems, processes, compliance structures, and internal operations that mirror the standards of a high-growth, global digital agency. You’ll be reporting directly to the CEO and collaborating with department heads to ensure efficiency, accountability, and scalability in every function.

Responsibilities:

• Design and lead end-to-end business operations including workflows across HR, finance, administration, client services, vendor relations, and compliance.
• Establish SOPs (Standard Operating Procedures) for cross-functional teams to ensure consistent, high-performance output across departments.
• Implement and manage OKRs and KPIs for team productivity, operational efficiency, and interdepartmental alignment.
• Lead the onboarding and operational integration of new hires, vendors, and internal teams into U.S.-specific workflows.
• Oversee office administration, legal documentation, resource planning, procurement, and day-to-day internal operations.
• Collaborate with the finance team to monitor budget utilization, vendor contracts, and expense optimization.
• Ensure strict compliance with U.S. employment laws, state-level regulations, and internal policies related to data handling, documentation, and employee governance.
• Select and implement project management, HRIS, and collaboration tools to improve internal communication, task tracking, and resource allocation.
• Identify and mitigate operational risks proactively, developing contingency and disaster recovery plans.
• Drive process automation, digital transformation, and lean systems across departments to support growth at scale.
• Serve as a central communication hub between UK leadership and U.S. operations, maintaining full transparency and alignment.

Qualifications and Experience:

• 7–9 years of experience in operations or business administration, with at least 3+ years managing multi-functional teams in the U.S., preferably in a creative, tech, or digital agency environment.
• Proven experience launching or scaling the operations of a new business entity or division—preferably for a foreign-based company entering the U.S.
• Deep understanding of U.S. labor law, office compliance, health & safety regulations, and employment best practices.
• Strong project management background with tools such as Asana, Monday.com, ClickUp, Trello, or Airtable.
• Excellent analytical and organizational skills, with a track record of designing and optimizing business processes.
• Familiarity with procurement, contract management, legal documentation, and general business administration.
• Experience working with finance and HR teams to align operations with people and cost strategy.
• Strong leadership, communication, and decision-making skills; capable of managing upward and downward across stakeholders.
• Bachelor’s degree in Business Administration, Operations Management, or related field; MBA preferred.
• Must be based in or willing to relocate to the San Francisco Bay Area. U.S. work authorization is mandatory.

Application Process:

If you are an operations leader who thrives on building structure out of complexity, scaling systems, and ensuring day-to-day excellence, we want to hear from you. Please complete the application form on the right.

Attach your updated resume and a compelling cover letter that outlines your experience setting up or scaling operational structures in high-growth environments. Shortlisted candidates will undergo an operations challenge and a multi-round interview with department heads and executive leadership.

Join INSCAPERS and help us build a world-class operational engine for our U.S. expansion. We’re excited to grow with you.