Company Overview:
INSCAPERS is a customer-centric creative digital marketing company originally based in London, UK. After establishing a strong reputation for delivering results across the UK and beyond, we are now expanding globally, with a focus on supporting businesses across the United States. Our mission is to empower brands through strategic digital marketing, outstanding client service, and a commitment to measurable success.
Job Summary:
We are seeking an experienced and proactive Client Success Manager to join our San Francisco office. As a key player in our U.S. expansion, you will be the strategic point of contact for high-value clients, ensuring satisfaction, retention, and long-term partnership success. This role requires exceptional relationship management skills, a deep understanding of digital marketing services, and the ability to drive meaningful business outcomes for both the client and the company.
Responsibilities:
- Serve as the main liaison between the company and assigned clients, ensuring a high level of communication, service, and satisfaction.
- Understand client goals, KPIs, and expectations—and ensure internal teams are aligned to deliver measurable results.
- Conduct regular client meetings, strategic reviews, and reporting sessions to present progress, insights, and optimizations.
- Collaborate with internal teams (strategy, creative, marketing, and development) to deliver high-quality work on time and within scope.
- Identify opportunities for upselling or cross-selling additional services based on client needs and goals.
- Manage escalations and resolve issues with urgency and professionalism, maintaining strong client trust and confidence.
- Monitor campaign performance and deliverables to ensure alignment with client agreements and expectations.
- Contribute to the continuous improvement of client service processes, systems, and workflows to improve efficiency and experience.
- Champion the voice of the client internally, helping inform product/service evolution based on feedback and market trends.
Qualifications and Experience:
- 6–8 years of experience in client success, account management, or customer relationship management—preferably in a digital marketing, SaaS, or advertising agency environment.
- Proven track record of managing enterprise or high-value B2B accounts in the U.S. market with outstanding retention and satisfaction results.
- Deep understanding of digital marketing channels (SEO, PPC, social media, content marketing, web analytics) and how they contribute to client ROI.
- Strong project management and organizational skills; able to juggle multiple accounts and priorities with precision.
- Exceptional interpersonal and communication skills—verbal, written, and presentation.
- Highly analytical and data-driven, with the ability to synthesize performance metrics into actionable insights.
- Skilled in using CRM and project management platforms (e.g., HubSpot, Salesforce, Asana, Trello, Monday.com).
- Bachelor’s degree in Marketing, Business, Communications, or a related field. A Master’s degree or relevant certifications (e.g., HubSpot, Google Analytics) are a plus.
- Empathetic, service-driven, and passionate about helping clients grow their business through partnership and innovation.
Application Process:
If you’re a client-focused professional who thrives in a fast-paced, collaborative environment and wants to play a key role in building client relationships across the U.S., we want to hear from you! To apply, please fill out the form on the right side.
Include your updated resume and a cover letter detailing your experience and what makes you a great fit for the Client Success Manager role. Shortlisted candidates will be contacted for an initial interview. Finalists may be required to complete a client scenario presentation or assessment. Successful candidates will be invited for a final interview with our leadership team.
Join INSCAPERS and help us build lasting client relationships that drive real results. We look forward to your application!
