Company Overview:
INSCAPERS LIMITED is a customer-centric creative digital marketing company based in London, UK. We take pride in delivering top-tier digital marketing solutions to a wide-ranging client base, which includes individuals, small businesses, and large industrial groups worldwide. Our commitment to excellence extends to our customer service, where we aim to provide exceptional support and assistance to ensure a seamless experience for our diverse clientele.
Job Summary:
As a Call Support Executive at INSCAPERS LIMITED, you will be at the forefront of our customer service operations, responsible for addressing customer inquiries, resolving issues, and delivering a positive customer experience. Your role will encompass serving the unique needs of our global and varied client base. Your communication skills, empathy, and problem-solving abilities will play a pivotal role in maintaining our high standards of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls from individuals, small businesses, and large industrial clients with professionalism and courtesy.
- Listen attentively to customer inquiries, assess their diverse needs, and provide tailored solutions or information.
- Address customer concerns or complaints with patience and empathy, striving for prompt and satisfactory resolutions.
- Ensure accurate and timely documentation of customer interactions and issue resolutions in the company’s CRM system.
- Collaborate with cross-functional teams to escalate complex issues when required and follow up on customer cases to ensure comprehensive resolution.
- Maintain up-to-date knowledge of INSCAPERS LIMITED’s digital marketing products and services to provide accurate information to customers across various industries.
- Strive to meet or exceed performance metrics and customer service goals, reflecting the unique needs of our global clientele.
- Actively participate in training and development programs to enhance customer service skills and adapt to changing client requirements.
Qualifications:
- High school diploma or equivalent (Bachelor’s degree preferred).
- Previous experience in customer service or call support is advantageous.
- Exceptional verbal and written communication skills.
- Empathy and a strong customer-focused mindset, with the ability to adapt to diverse client needs.
- Capacity to remain calm and patient, especially when dealing with varied international clientele.
- Proficiency in using customer relationship management (CRM) software.
- Strong problem-solving and conflict resolution abilities.
- Effective time management and organizational skills.
- Flexibility to work a schedule that accommodates clients from different time zones and industries, including evenings and weekends.
Application Process:
If you are a dedicated and adaptable individual ready to make a difference in the lives of our global and diverse clientele, we invite you to apply. Please fill out the application form on the right side of this page with your relevant details and submit your resume and a cover letter. In your cover letter, explain why you believe you are the ideal candidate for the Call Support Executive position at INSCAPERS LIMITED.
INSCAPERS LIMITED is an equal opportunity employer and embraces diversity and inclusion as part of our corporate culture.